Lock-in Concept

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In economics, lock-in, also known as vendor lock-in, proprietary lock-in, or customer lock-in, makes a customer dependent on a vendor for products and services, unable to use another vendor without substantial switching costs. Lock-in costs which create barriers to market entry may result in antitrust action against a monopoly.

Proprietary software and follow-on services is often a source of lock-in.

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